Handling of customer information
Introduction
Art Gallery 410Gallery ("our company") will handle your*¹ personal information ("customer information")*² as follows:
*1 "Customers" includes purchasers of products and services handled by our company ("Bijutsu 410Gallery products"), as well as those who have not yet purchased a Bijutsu 410Gallery product, those who use our website (including our online shop, "this site"), those who have made inquiries or requests regarding Bijutsu 410Gallery products or our company or ARTDAG Group companies, and those with whom our employees exchange business cards or emails in the course of performing their duties. "ARTDAG Group companies" refers to Bijutsu 410Gallery companies that have a direct or indirect capital relationship with our company, such as ARTDAG, and hereinafter these companies and our company are collectively referred to as "ARTDAG."
*² "Customer information" includes information that will be collected in the future as well as information that has been collected in the past.
1. Appropriate acquisition of customer information
We will acquire customer information in a lawful and proper manner and only to the extent necessary for our business activities.
2. Purpose of use of customer information
The purposes for which customer information will be used are as follows. Customer information will not be used for any purposes other than those listed below or for purposes for which the customer has separately given their consent. In order to improve the quality of our services, we may confirm communications between customers and our employees.
3. Consent when collecting information
(1) Customer information received at the 410 Gallery product sales floor*³*⁴
*³ "410 Art Gallery product sales area" refers to the sales area for 410 Art Gallery products in our directly managed stores or in the facilities of department stores or other third parties ("department stores, etc.").
*4 "Customer information received at the 410 Art Gallery product sales floor" refers to the information entered or entered into the customer registration form, as well as other customer information obtained when customers visit the store, place an order, make a purchase, request a repair, or change their registration.
a Registered customer information:
We will use your personal information to plan and develop products for 410 Gallery, make proposals to customers, provide information, contact you, ship repaired items and other goods, and provide information about 410 Gallery's cultural events (free concerts, photo exhibitions, etc.).
b Information provided when ordering, reserving, requesting repairs, or leaving a product:
We will use your personal information to arrange for product repairs, deliver, exchange, and check the quality of products or repaired items, and to contact you and record such matters.
(2) Customer information provided on this website:
a We will use your personal information to provide information and plan for Art Gallery 410Gallery products, various Art Gallery 410Gallery events, shipping and exchange of products, contact and record these matters, analyze web traffic, deliver targeted advertisements, invite you to participate in surveys, and notify you of updates to this website.
b For the primary purpose of providing you with a more convenient browsing experience on this website, we may collect the following information about you by sending a data file called a cookie to your computer.
We may also use this information for web traffic analysis, statistics, and targeted advertising distribution, etc. Please note that you can refuse to accept cookies by changing the settings on your internet browser, but please note that doing so may prevent you from using some of our services properly.
c In addition, if you follow our official social media accounts, we may be able to view and use information about you (including your email address) depending on your settings for your social media account. In this case, we will use this information only to share information and send messages to you, and will not collect, store, or create a database of this information. You can also refuse our use and viewing of your information by changing the settings of your social media account. For specific settings, please refer to the terms of use of each social media account.
(3) Customer information received when making inquiries to our company:
We will use it to respond to your inquiries and requests.
(4) Customer information obtained through business cards, email exchanges, etc. with our employees:
We will use your personal information to invite you to various events hosted or co-hosted by our company, and to provide you with information about Art Gallery 410Gallery and Art Gallery 410Gallery products.
(5) Customer information received through other means:
We will use your information within the scope that we have informed you of before collecting it.
Date and time of visit to this site and pages viewed
The number of times our content is viewed and activated on other companies' websites and social media platforms
The number of times you clicked on and read our advertisements
4. Management of customer information and provision to third parties
When we obtain customer information from customers, we will inform them of the scope of use and obtain their consent in advance.
(1) We are responsible for managing customer information, and will take measures to prevent leakage, loss, or damage, as well as other safety management measures, and will store and manage such information securely.
(2) We will not provide customer information to third parties without your consent, except in the case of joint use as described in the following paragraph. However, we may outsource the handling of customer information, such as data management, to a third party. In such cases, we will select an appropriate contractor and manage customer information appropriately, such as by entering into a contract including confidentiality before outsourcing.
(3) In addition to the above, we may disclose or provide customer information when requested by a public institution for public interest purposes or in accordance with other laws and regulations.
(4) Please note that we may provide customer information (limited to non-personal information) collected on this website to online advertising distribution companies ("advertising companies") for the purpose of delivering targeted advertisements. We may also provide customer information (limited to non-personal information) to social media providers for the digital media activities of 410 Gallery.
5. Joint use of customer information
(1) Scope of joint users
ARTDAG Group companies, including overseas corporations, registered department stores, etc.*5 and other retailers*6.
*⁵ “Registered department stores, etc.” refers to the department stores, etc. where customers have registered their information.
*⁶"Retailer" refers to authorized retailers of 410 Gallery products, including registered department stores.
(2) Items of customer information to be shared
Name, address, gender, age, date of birth, email address, and any other information provided by customers to our company in connection with the provision of products and services.
(3) Purpose of use of joint users
a ARTDAG Group companies:
Purpose of use of customer information will be as stated in "2. Purpose of use of customer information."
b. Registered department stores, etc.:
We will use your personal information in the manner described in "(1) Customer information received at the 410 Gallery product sales floor" under "2. Purpose of use of customer information."
c. Retailers other than registered department stores:
When a customer visits the store and requests it (including implicit requests such as presenting a membership card), the personal information may be used to suggest Art Gallery 410 Gallery products.
(4) The person responsible for managing personal data is ARTDAG.
6. Retention period for customer information
If you do not visit us for a certain period of time, we may discard or erase your completed customer registration form or customer information registered on our computer in order to properly manage your information. In this case, please note that we may not be able to comply with your requests for disclosure of customer information, etc.
7. Compliance with laws and regulations
We will handle customer information appropriately in accordance with laws and regulations and other standards regarding the protection of personal information.
8. Formulation of compliance programs, employee training, and continuous review and improvement
In order to handle customer information appropriately, we have established a compliance program and internal regulations regarding the protection of personal information, provide necessary training to our executives and employees, and operate these appropriately.We also continuously audit, review, and improve these.
9. Correction of customer information, suspension of use, confirmation of contents (disclosure), etc.
Please contact us below regarding corrections, suspension of use, confirmation (disclosure) of customer information, etc., in accordance with the Personal Information Protection Act. However, please note that depending on the sales floor you have registered, we may ask you to contact the department store or other store where the sales floor is located.
10. Contact Information
Art Gallery 410Gallery
Online Shop/Customer Center
(Excluding Sundays, public holidays, and the New Year's holiday period: 13:00 - 18:00)
Contact